FAQ’s

Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

Yes! We offer FREE shipping to all cities in Morocco.

2. Do you offer cash on delivery?

Yes! You can pay when you receive your order with our Cash on Delivery (COD) service.

3. How long does shipping take?

Orders are processed after confirmation and are usually delivered within [2-3] business days depending on your location.

4. Can I return or exchange an item?

Yes! You can return or exchange your order within 3 days of delivery, as long as the item is in its original condition, unworn and with all tags attached.

5. How do I request a return or exchange?

Simply contact us at ennamodeofficial@gmail.com or call us on 0617817680, and we will guide you through the process.

6. What payment methods do you accept?

We currently accept Cash on Delivery (COD) for all orders.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at ennamodeofficial@gmail.com or call 0617817680 for assistance.

8. Can I cancel my order?

You can cancel your order before it is shipped. Once it is shipped, cancellations are no longer possible.

9. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS.

10. How can I contact customer service?

You can contact us via:
📧 Email: ennamodeofficial@gmail.com
📞 Phone: 0617817680

We are happy to help you with any questions or concerns! 💖